Customer Care Coordinator

Location: Fort Wayne, IN

Customer Care Coordinator


The Customer Care Coordinator is responsible for providing support to the Logistics Department.


  • Accurately and timely entering customer orders.
  • Setting up schedule agreements and performing maintenance on them.
  • Acting as the point of contact for customers, answering phone calls, emails, and faxes regarding order inquiries and coordinating issues with the Supply Chain team.
  • Monitoring customer websites for supplier performance ratings, orders, and alerts.
  • Troubleshooting any issues related to customer orders or delivery problems promptly.
  • Running weekly open order, drop-in/out, and summary reports.
  • Providing support to prototype or pre-series orders.
  • Effectively communicating with customers and other global locations.
  • Collaborating in different project teams.
  • Managing activities, tasks, and necessary documents using SAP R/3 Software.
  • Following all Quality Management Systems, the Environmental Management Systems, and supporting operations in Mexico in adhering to their systems as well.
  • Participating in plant recycling programs.
  • Ensuring health and safety in the workplace.


  • Associate’s degree (AA/AS), 3 years of experience and/or training, or equivalent combination of education and experience.
  • Automotive experience is a requirement.
  • Strong working knowledge of MS Office Suite.
  • Ability to write routine reports and correspondence.
  • Ability to speak and communicate effectively before groups of customers or employees of the organization.
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