Customer Care Coordinator
Location: Fort Wayne, IN
Customer Care Coordinator
SUMMARY
The Customer Care Coordinator is responsible for providing support to the Logistics Department.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Accurately and timely entering customer orders.
- Setting up schedule agreements and performing maintenance on them.
- Acting as the point of contact for customers, answering phone calls, emails, and faxes regarding order inquiries and coordinating issues with the Supply Chain team.
- Monitoring customer websites for supplier performance ratings, orders, and alerts.
- Troubleshooting any issues related to customer orders or delivery problems promptly.
- Running weekly open order, drop-in/out, and summary reports.
- Providing support to prototype or pre-series orders.
- Effectively communicating with customers and other global locations.
- Collaborating in different project teams.
- Managing activities, tasks, and necessary documents using SAP R/3 Software.
- Following all Quality Management Systems, the Environmental Management Systems, and supporting operations in Mexico in adhering to their systems as well.
- Participating in plant recycling programs.
- Ensuring health and safety in the workplace.
QUALIFICATIONS/EDUCATION:
- Associate’s degree (AA/AS), 3 years of experience and/or training, or equivalent combination of education and experience.
- Automotive experience is a requirement.
- Strong working knowledge of MS Office Suite.
- Ability to write routine reports and correspondence.
- Ability to speak and communicate effectively before groups of customers or employees of the organization.