Customer Support Specialist
Location: Manchester, CT
About the Role
Our client is currently seeking an enthusiastic and dedicated individual to join our team as a Customer Support Specialist. As the first point of contact for our customers, you will play a vital role in providing exceptional service and support in a retail environment. By effectively communicating and accurately handling transactions, you will contribute to a positive shopping experience for our valued customers.
Job Overview
We are looking for a professional and dedicated IT Customer Service Representative to join our team. The successful candidate will be responsible for delivering exceptional customer support, managing helpdesk resources, and coordinating technician schedules. Additional responsibilities will include inventory management and fleet management.
Key Responsibilities
- Customer Support:
- Respond promptly to incoming phone calls from customers and address their inquiries or concerns.
- Provide helpful guidance and support to customers regarding our wide range of products and services.
- Helpdesk Resource Management:
- Effectively assign and prioritize helpdesk resources to address customer issues and requests promptly.
- Monitor the status of helpdesk tickets and ensure timely resolution of problems.
- Scheduling Technicians:
- Coordinate and schedule technicians for service calls and maintenance tasks.
- Communicate any scheduling changes or updates to the technicians.
- Inventory Management:
- Maintain accurate records of inventory transactions.
- Monitor and replenish inventory levels as necessary.
- Fleet Management:
- Track and manage company vehicles, ensuring compliance with safety regulations and proper maintenance.
- Coordinate vehicle scheduling for technicians.
Qualifications
- High school diploma or equivalent; additional education or certification in customer service or a related field is a plus.
- Background in IT and experience with resource scheduling is preferred.
- Strong communication and interpersonal skills.
- Proficient in using computer systems, helpdesk software, and inventory management tools.
- Excellent organizational and multitasking abilities.
- Previous customer service, helpdesk, or administrative experience is preferred.
Work Environment
This position is typically office-based, but occasional fieldwork or travel may be required to support on-site needs.