Careers

Our client, a prestigious luxury resort, is in search of an experienced Director of Butler Services to lead their Butler team. This position emphasizes training, developing associates, and implementing policies and procedures to maintain the high standards of a premier resort environment. The ideal candidate will serve as a point of contact for guests, handling special requests, concerns, and ensuring a seamless experience.

Main Responsibilities:

• Deliver exceptional guest service, both internally and externally, ensuring that every interaction exceeds expectations.
• Oversee all day-to-day Butler operations while promoting strong guest relations and mentoring the team to provide exceptional service.
• Act as a liaison, communicating on behalf of ownership, executives, and key stakeholders.
• Achieve and surpass financial goals by effectively managing budgets and resources.
• Lead initiatives to enhance guest experiences, creating memorable moments that align with the luxury resort's standards.
• Supervise the growth and maintenance of services, ensuring world-class experiences.
• Support sales teams during tours and site visits, contributing to upselling activities to secure group deals.
• Maintain smooth daily operations within the Butler department, conducting regular audits to uphold high safety standards.
• Lead and motivate staff, create schedules, manage payroll, and implement disciplinary measures when necessary.
• Assist in developing the annual operating budget while providing feedback to improve financial health and team development.
• Ensure timely and professional communication of resort updates to associates.
• Attend all mandatory meetings and represent the Butler department in resort-wide initiatives.
• Maintain Forbes 5-star standards in all guest interactions, from check-in to check-out.

Requirements:

• High school diploma or GED required; Bachelor's degree preferred.
• 5-6 years of managerial experience in Butler services, preferably in a luxury resort. Experience as a Butler Director is a plus.
• Strong customer service training and staff development skills with a successful track record of staff retention.
• Ability to work varying shifts, including evenings, weekends, and holidays.
• Excellent communication and interpersonal skills, with the ability to handle confidential matters discreetly.
• Proficiency in Microsoft Office programs, including Word, Excel, and PowerPoint.
• Strong decision-making skills and the ability to handle complex tasks in high-pressure situations.

If you are passionate about delivering unparalleled service in a luxurious setting and leading a team to success, this is an exciting opportunity to make a significant impact. Apply today to join our client in setting the standard for world-class resort experiences.