Electronic Billing Specialist

Location: Cleveland, OH

We are hiring an Electronic Billing Specialist to join our team in Cleveland, OH. The Electronic Billing Specialist will be responsible for overseeing the entire process of computerized billing, including making edits to narratives, writing off unbilled amounts, and distributing prebills and reports to specific timekeepers at the end of each month. The Specialist will also be responsible for monitoring the BillBlast/e-Billing systems for submissions and rejections, working with the billing and collections teams to resolve any e-Billing issues, and maintaining professional and timely communication with both internal and external contacts.

Key Responsibilities:

  1. Thorough understanding of the entire billing process and associated procedures.

  2. Familiarity with various e-Billing sites and their specific requirements.

  3. Regularly check the BillBlast/e-Billing systems for submissions and rejections.

  4. Collaborate with the billing and collections teams to address and resolve any e-Billing problems.

  5. Consistently exhibit excellent customer service skills and promptly communicate with both internal BFCA personnel and external contacts.

  6. Process and follow up on appeals as necessary.

  7. Review invoices to ensure compliance with OCG requirements.

  8. Enter rates and accruals into different systems.

  9. Utilize problem-solving and critical thinking skills to address any challenges that may arise.

  10. Be capable of working independently as well as in a team environment.

Additional Responsibilities:

  1. Perform any other assigned duties as required.


  1. High School Diploma, with a preference for candidates who hold a Bachelor's Degree.

  2. At least one year of experience in accounting, finance, or client billing.

  3. Ability to type at a speed of 60 WPM and operate a 10-key machine by touch.

  4. Proficiency in both Excel and Word.

  5. Experience with Aderant/BillBlast software is a plus.

  6. Strong customer service mindset.

  7. Willingness to work overtime when necessary.

Additional Knowledge Preferred:

  1. InTapp Time.

  2. Chrome River Expense Reporting.

  3. Elite WebView.

  4. Interaction.

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