Careers

Electromechanical Support Field Advisor

• This position requires a minimum of four years of experience in technical support or field service, particularly in hydraulics, drives, PLCs, and electrical and mechanical systems
• The salary for this position is up to $72,000 per year
• Applicants must be either United States citizens or Green Card holders
• This is a full-time position which does not offer remote work
• Candidates will be hired as permanent W-2 employees and will receive full benefits
• Relocation assistance is not provided for this position
• This position is located in the Brown Deer, Wisconsin area

This is a full-time opportunity for a Technical Support Field Service Advisor at a financially stable, employee-owned company. Employees are gifted company stock, receive an annual discretionary bonus, and have access to a matching 401k Plan. The company values its culture and has recently implemented its core values and Entrepreneurial Operating System for growth plans. Providing high-quality products to customers is a priority, and the company has invested in building and facility renovations to accommodate future growth. With potential flexible work hours and work from home options, the company prioritizes flexibility. The fast-paced and challenging environment ensures that the work is interesting and unique, as each machine is custom-made.

Travel is not required for this position. The responsibilities of the successful candidate include:

• Engaging with vendors and customers through verbal and written communication
• Promptly responding to incoming phone calls
• Providing technical support and troubleshooting assistance
• Supporting and managing project workflow
• Collaborating with customers, parts, and service teams to resolve issues
• Generating work orders and invoices
• Billing and invoicing customers
• Assisting service managers as needed
• Participating in service scheduling, if required
• Managing Return Merchandise Authorizations
• Contributing to training sessions for service employees
• Training others as necessary

Ideal candidates for this position should possess the following qualifications:

• At least four years of technical support or field service experience in hydraulics, drives, PLCs, mechanical and electrical systems
• Proficiency in reading and understanding engineering drawings
• Ability to thrive in a fast-paced environment
• At least four years of experience in customer support
• Excellent communication, customer service, and problem-solving skills
• Strong work history demonstrating reliability and commitment
• Must be a US citizen or possess a green card
• Residence should be within a 45-minute commute