Careers

• 4 or more years of experience providing technical support or field service in hydraulics, drives, PLCs, and both mechanical and electrical systems is required
• Salary up to $72,000
• Must be a United States citizen or Green Card holder
• No remote work
• Full-time position
• Permanent W-2 employee
• Full benefits package
• No relocation required
• Located in Brown Deer, Wisconsin

This is a full-time, permanent career opportunity as an Electro-Mechanical Field Service Advisor - Comprehensive Technical Support at a financially stable company owned by its employees. The company offers company stock as a gift to its employees and provides an annual discretionary bonus and a 401k Plan. The company recently implemented its core values and Entrepreneurial Operating System for growth plans. They prioritize providing customers with products that meet their current and future needs. The company has expanded its facilities and offers unlimited growth opportunities. They also value flexibility and may offer flexible work hours and work-from-home options. The work environment is fast-paced, challenging, and interesting, as they manufacture custom machines and work on unique projects.

The position does not involve any travel. The responsibilities of the successful candidate include:

• Meeting and communicating with vendors and customers in person or via written correspondence
• Responding to incoming phone calls promptly
• Providing technical support and troubleshooting assistance
• Supporting and managing project workflow
• Collaborating with customers, parts, and service teams to resolve problems
• Creating work orders and invoices
• Billing and invoicing customers
• Assisting service managers as needed
• Participating in service scheduling, if required
• Handling Return Merchandise Authorizations
• Participating in training for service employees
• Providing training to others as necessary

The successful candidate should have the following qualifications:

• At least 4 years of technical support or field service experience with expertise in hydraulics, drives, PLCs, mechanical, and electrical systems
• Ability to read and understand engineering drawings
• Adaptability to thrive in a fast-paced environment
• Over 4 years of experience in customer support
• Excellent communication, customer service, and problem-solving skills
• Consistent employment history
• Must be a US citizen or possess a green card
• Reside within a 45-minute commute from Brown Deer