Careers

• 4+ years of experience in providing technical support or field service with knowledge on hydraulics, drives, PLCs, mechanical and electrical systems is a requirement for consideration.
• Salary up to $72,000.
• Candidates must be either United States citizens or Green Card holders.
• No remote work allowed.
• Full-time position.
• Permanent employment as a W-2 employee.
• Comprehensive benefits package included.
• No relocation assistance provided.
• The position is located in Brown Deer, Wisconsin.

This is a full-time opportunity for a Field Service Advisor – Electro-Mechanical Technical Support role at an established company in Brown Deer, WI. The company values its employees by offering company stocks as gifts, an annual discretionary bonus, a 401k Plan, and a recently implemented Entrepreneurial Operating System for growth plans. The company prioritizes flexibility with potential flexible work hours and work from home arrangements. The environment is fast-paced and challenging, with interesting and unique custom projects.

There is no travel required for this position. The successful candidate will be responsible for the following duties and responsibilities:

• Meeting and communicating with various vendors and customers through verbal and written means.
• Being responsive to incoming phone calls.
• Providing technical support and troubleshooting assistance.
• Supporting and managing project workflow.
• Collaborating with customers, parts, and service teams to resolve issues.
• Creating work orders and invoices.
• Billing and invoicing customers.
• Assisting service managers as needed.
• Participating in service scheduling, if required.
• Handling Return Merchandise Authorizations.
• Participating in training sessions for service employees and providing training support as needed.

The successful candidate must possess the following qualifications and experience:

• 4+ years of technical support or field service experience with hydraulics, drives, PLCs, mechanical and electrical systems.
• Proficiency in reading and understanding engineering drawings.
• Ability to thrive in a fast-paced environment.
• 4+ years of experience in supporting customers.
• Excellent communication, customer service, and problem-solving skills.
• Stable work history.
• Must be a U.S. citizen or possess a Green Card.
• Residence located within a 45-minute radius.