Service Technician

Location: Palatine, IL

Field Service Engineer

Join a leading company in CNC equipment manufacturing, with an impressive 38-year track record. From day one, enjoy competitive benefits, a flexible work-life balance, and a dynamic yet stable work environment. Our business has experienced rapid growth, and we now require a skilled Field Service Engineer to join our team.

As a Field Service Engineer, you will support our team of Field Service professionals across the United States, with a focus on the Midwest region. Although travel is required for installations, maintenance, repairs, and training, we will provide comprehensive training to ensure your success. When not travelling, you will work from our headquarters in Palatine, IL.

We are seeking individuals with experience in CNC or similar industries. The salary for this position ranges from 70K to 80K, with bonuses, overtime pay, and per diem allowances.

Responsibilities:

  • Install and set up equipment for customers according to specifications, ensuring proper functionality through rigorous testing and user training.
  • Provide technical support, conduct preventive maintenance, and address equipment maintenance needs to meet customer specifications.
  • Deliver comprehensive training sessions for customers, driving innovation and ensuring continuous performance improvements and customer satisfaction.
  • Execute scheduled preventive maintenance tasks, including calibration, testing, and hardware/software upgrades.
  • Become an expert on the current and new equipment, providing valuable insights and solutions.
  • Troubleshoot equipment issues through telephone support, log file analysis, or on-site visits.
  • Manage repair parts inventory and provide insights on parts usage related to failures.
  • Participate in conferences, service summits, meetings, trade shows, and workshops.
  • Offer service support for the assigned territory as needed, maintaining accurate service records and documents.

Required Qualifications:

  • Hold a BS/AAS in a technical discipline such as Engineering or Electronics, or have at least 3+ years of experience in Field Service CNC equipment.
  • Possess 2-4+ years of experience in field service/maintenance roles, with expertise in troubleshooting CNC or similar electromechanical equipment in a manufacturing environment.
  • Demonstrate excellent communication skills, both verbal and written, with a keen eye for detail and a commitment to technical excellence.
  • Provide customer interactions with empathy and proper etiquette, striving to exceed customer expectations.
  • Collaborate effectively with internal teams, including sales, engineers, and upper management.
  • Display strong organization skills and proficiency in documenting work performed.
  • Essential experience includes part fabrication, installations, mechanical/electrical troubleshooting, motion control, and mechanical alignment.
  • Willingness to travel 30% or more within the United States to fulfill business requirements.

Ready to take your maintenance expertise to the next level? Join our team and be part of an exciting journey of innovation and growth! Apply now.

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