Careers

Competitive Salary + Expenses + Vacation + Benefits + 401k (paid hourly door to door when traveling)

You require -

• Occasional overnight stays, yet you may be urgently requested to visit clients if their equipment malfunctions and affects their production
• Familiarity with electrical components, ability to interpret schematics, and basic troubleshooting skills
• Capability to install software and perform basic configurations, including confirming IP addresses for remote equipment diagnosis
• Basic exposure to PLC controllers and Camera Inspection equipment, programming is not mandatory, but understanding their internal functioning is necessary
• Confidence in making decisions in front of clients to resolve issues and restore equipment functionality

As part of your role, you will provide service via phone, email, and face-to-face interactions to clients with equipment under service contracts.

Your responsibilities include diagnosing, repairing, and documenting equipment repairs. You must remain calm under pressure, work independently, and exhibit resourcefulness in on-site troubleshooting and repairs. Additionally, you may be required to train clients, relocate, install, and repair equipment, as well as instruct operators on basic usage and maintenance.

You will receive extensive training on their product and processes. After gaining fundamental field knowledge, the final stage of training may require time at the company headquarters. The equipment consists of electro mechanical printing devices used to produce high-quality commercial-grade materials in large quantities.

Naturally, you will receive full company benefits, including medical and dental insurance, as well as a phone, laptop, company car, gas card, and expense account.

The equipment is installed in manufacturing and production environments, specifically at manufacturing plants that produce products in large volumes, such as boxed, jarred, canned, and packaged goods. The equipment is integrated into the production flow.

The company is experiencing growth and has plans to expand and leverage its unique technology and capabilities. They are preparing to launch a new equipment line, which is projected to drive a 30%+ growth over the next 5 years, making service and installation vital.

The area has a high concentration of equipment, making your role as a Field Service Technician primarily fieldwork with the opportunity to be home nearly every evening.

The company covers all expenses while you are on the road visiting clients and provides generous time off and compensated time off. You will be assigned to visit key client locations and meet with clients who require on-site assistance that cannot be resolved remotely or over the phone with technical support.

All travel arrangements are organized by the company's travel service, and expenses are directly billed to the company whenever possible. You will receive a company credit card for gasoline and other travel-related expenses.

The company sets the pace in the industry and is utilized by 95% of companies involved in any form of printed material production. Compensation can reach the $80,000 range, with many technicians earning six-figure salaries based on their travel volume.