Careers

Competitive salary with added benefits including expenses, vacation, benefits, and 401k (paid hourly door-to-door while traveling)

Requirements:

• Occasional overnight stays may be required for prompt client visits to resolve equipment downtime and production impact.
• Familiarity with electrical components, ability to read schematics, and basic troubleshooting skills are essential.
• Installation of software and basic configuration, including confirming IP addresses for remote equipment diagnosis.
• Basic exposure to PLC controllers and Camera Inspection equipment, understanding their integration into equipment is necessary (programming skills not required).
• Confidence in making decisions, effectively resolving client issues and restoring equipment functionality.

This role involves providing service via phone, email, and in-person to clients with equipment under service contracts.

Your responsibilities include diagnosing, repairing, and documenting equipment repairs. You must remain calm under pressure, work independently, and demonstrate resourcefulness in site troubleshooting and repairs. You may also be involved in training clients, relocating, installing, and repairing equipment, as well as instructing operators on basic use and maintenance.

We offer comprehensive training on our products and processes after a period of field experience and basic knowledge acquisition. Additional training may require time at our headquarters. Our equipment is electro-mechanical printing machines used to produce high-quality commercial volume.

Naturally, we provide full company benefits, including medical and dental insurance, as well as a company car, gasoline card, phone, and laptop. An expense account is also provided.

The equipment is installed in manufacturing and production settings, not backrooms or front office environments. Our machines are integrated into the production flow of manufacturing plants, packaging and labeling products in bulk.

We are a rapidly expanding organization and plan to capitalize on our unique technology and capabilities. We are about to launch a new equipment line that will drive growth of over 30% in the next 5 years, making service and installation of that equipment crucial to our success.

Field Service Technicians in this area are responsible for servicing a high density of equipment, resulting in predominantly windshield time and home evenings.

While on the road, all expenses are covered by the company, and we offer generous time off and compensatory time. Your schedule will include visits to key client locations and meetings with clients who require on-site technical support.

We handle all travel arrangements through our travel service, with expenses being directly billed to the company whenever possible. You will be issued a company credit card for gas and travel expenses.

Our company sets the industry standard and is utilized by 95% of companies involved in printed material production. Compensation can reach into the $80,000 range, with several technicians earning six-figure salaries based on their travel responsibilities.