Mobile Technician

Location: Frankfort, KY

Job Title: Field Service Technician

Location: Frankfort, Kentucky

Salary: $65-75K plus bonus

Job Summary: We are seeking a self-directed Field Service Technician who can effectively communicate with customers, create technical reports, and provide valuable product improvement recommendations to our Engineering team. As a Field Service Technician, you will be responsible for independently assembling, commissioning, inspecting, repairing, and troubleshooting systems both domestically and internationally.

Qualifications:

  • Minimum of 5 years experience in a field service role with decision-making responsibility
  • Electronics or Electrical certificate or degree
  • Ability to travel 70% of the time (domestic and international)
  • Proficiency in writing trip reports, return material authorizations, test reports, and corrective action reports
  • Strong knowledge of PLC's preferred
  • Ability to read, understand, and troubleshoot systems using electrical schematics
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
  • Clean driving record
  • Absence of fear of heights

Responsibilities:

- Regularly engage with customers, vendors, and contractors

- Schedule and coordinate participation of stakeholders for equipment installation and commissioning

- Coordinate internally to ensure timely responses to customer inquiries

- Troubleshoot PLC's, VFD's, and other automated equipment onsite and remotely

- Repair onsite equipment at customer facilities (warranty and non-warranty)

- Conduct routine inspections of existing system installations

- Perform pre-commissioning activities and ensure quality work and reports

- Travel to customer sites to perform final commissioning and demonstrate equipment functions

- Assist in clearing punch list items and attending project meetings

- Provide technical training to end-user operators and maintenance personnel

- Respond to on-site technical issues, analyze and resolve faults, and provide subsequent support

- Independently coordinate site visits and travel arrangements

- Provide direct technical support to customers, contractors, sales, and engineering

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