Sales Development Manager
Location: Omaha, NE
Job Title: Sales Development Manager
Location: Omaha, NE
Location: Omaha, NE
Salary: $100-110K plus bonus
Job Summary of the Sales Development Manager:
The Sales Development Manager (SDM) is responsible for leading and optimizing the operations of the Sales Development team. Their main focus is on driving customer satisfaction, improving process efficiency, and nurturing team development. Key responsibilities include ensuring customer satisfaction, enhancing quoting practices and tools, overseeing Automated Call Distribution (ACD) systems, and ensuring compliance with related procedures and work instructions. The SDM also plays a critical role in supporting the organization as a whole by providing excellent service to customers, prospects, the outside sales force, and intercompany accounts.
Qualifications of the Sales Development Manager:
• Bachelor's degree in business or a related field.
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Excel, Outlook, and Teams.
• Experience with CRM systems (SAP experience is advantageous).
• Ability to analyze data, generate reports, and drive strategic improvements.
• Occasional travel to customers or trade shows may be required, with an expected total travel time of less than 10%.
• This is an on-site position based in Omaha, NE, requiring full-time, in-office attendance (Monday–Friday).
• Bachelor's degree in business or a related field.
• Exceptional leadership, communication, and problem-solving skills.
• Proficiency in Microsoft Excel, Outlook, and Teams.
• Experience with CRM systems (SAP experience is advantageous).
• Ability to analyze data, generate reports, and drive strategic improvements.
• Occasional travel to customers or trade shows may be required, with an expected total travel time of less than 10%.
• This is an on-site position based in Omaha, NE, requiring full-time, in-office attendance (Monday–Friday).
Responsibilities of the Sales Development Manager:
• Lead a team of 10–15 Sales Development professionals, ensuring outstanding customer service.
• Manage quoting, call distribution, and customer escalations.
• Conduct in-office technical sales and quoting.
• Utilize data analytics to optimize sales processes and enhance team performance.
• Recruit, train, and develop a high-performing sales team.
• Collaborate with cross-functional teams to improve service and efficiency.
• Ensure the team delivers exceptional customer service while adhering to sales procedures.
• Maintain optimal staffing levels to effectively manage call volumes and quotes.
• Act as the primary escalation point for complex and unresolved customer issues, ensuring prompt resolutions to enhance customer satisfaction and minimize disruptions.
• Oversee and administer the Preferred Customer ("Platinum") program, continuously improving it to align with customer and business needs.
• Proactively address customer inquiries, escalations, and internal requests with urgency to ensure smooth operations.
• Use data analytics to monitor team efficiency, optimize sales processes, and improve service levels through system enhancements.
• Work alongside the Customer Care Manager to refine the Automated Call Distribution (ACD) system, including staffing, queue assignments, and performance monitoring.
• Improve the physical work environment to support high-quality service and team productivity.
• Lead a team of 10–15 Sales Development professionals, ensuring outstanding customer service.
• Manage quoting, call distribution, and customer escalations.
• Conduct in-office technical sales and quoting.
• Utilize data analytics to optimize sales processes and enhance team performance.
• Recruit, train, and develop a high-performing sales team.
• Collaborate with cross-functional teams to improve service and efficiency.
• Ensure the team delivers exceptional customer service while adhering to sales procedures.
• Maintain optimal staffing levels to effectively manage call volumes and quotes.
• Act as the primary escalation point for complex and unresolved customer issues, ensuring prompt resolutions to enhance customer satisfaction and minimize disruptions.
• Oversee and administer the Preferred Customer ("Platinum") program, continuously improving it to align with customer and business needs.
• Proactively address customer inquiries, escalations, and internal requests with urgency to ensure smooth operations.
• Use data analytics to monitor team efficiency, optimize sales processes, and improve service levels through system enhancements.
• Work alongside the Customer Care Manager to refine the Automated Call Distribution (ACD) system, including staffing, queue assignments, and performance monitoring.
• Improve the physical work environment to support high-quality service and team productivity.