Careers

• Conducting monthly one-on-one sessions with Account Specialists to review service metrics and provide feedback
• Monitoring team and individual service metrics on a weekly and monthly basis
• Developing and implementing improvement plans if targets are not met
• Providing weekly reports to the Manager
• Preparing and delivering semi-annual performance evaluations, salary increase recommendations, and bonus amounts
• Working with Account Specialists to create plans for continuous improvement and career development
• Coaching and motivating employees in their current roles
• Assisting the Manager in disciplinary actions when necessary
• Hiring and on-boarding new Account Specialists
• Managing documentation of policies and procedures, ensuring they are up to date and communicating changes
• Providing timely guidance to employees on operational issues and implementing temporary processes if needed
• May be assigned other related duties

Requirements:

• BA degree or equivalent with minimum 3 years of experience. Prior experience in leadership or supervision preferred
• Strong interpersonal, verbal, and written communication skills
• Analytical and decision-making skills
• Proficiency in Microsoft Word, Excel, Outlook
• Software knowledge: DCS, SharePoint, SalesForce, CURE, SAP, Cisco phone system
• Understanding of Accounts Receivable concepts for deduction resolution
• Attention to detail and organizational skills
• Ability to multi-task and work independently as well as in a team
• Product knowledge
• Problem resolution and negotiation skills
• Listening skills
• Ability to build relationships with internal and external customers
• Working knowledge of SAP or ERP systems
• Experience managing a team of 6-10 employees
• Minimal travel required (0-10 days per year)
• Office setting work environment