Careers

Special Accounts Coordinator
Location: South Windsor, CT
Industry: HVAC

Job Summary:
We are currently seeking a meticulous and proactive Special Accounts Coordinator to join our team in South Windsor, CT. In this role, you will be responsible for managing administrative tasks for our high-profile national accounts within the HVAC industry. The successful candidate will excel in a dynamic environment, build strong client relationships, and ensure the smooth execution of account-related activities.

Responsibilities:

• Account Coordination:
  • Act as the main point of contact for assigned national accounts, ensuring timely and accurate communication.
  • Maintain and update account records, contracts, and documentation.
• Administrative Support:
  • Create tailored reports, proposals, and presentations to meet client requirements.
  • Process and monitor purchase orders, invoices, and account-specific documentation.
  • Track account performance metrics and generate periodic reports for internal and client review.
• Client Relationship Management:
  • Cultivate and maintain positive relationships with key account stakeholders.
  • Address client inquiries, issues, and requests promptly and professionally.
• Operational Excellence:
  • Collaborate with cross-functional teams, such as sales, service, and logistics, to meet account requirements.
  • Ensure compliance with client-specific agreements, industry regulations, and internal policies.
• Process Improvement:
  • Identify opportunities to enhance account management processes and increase efficiency.
  • Assist in developing and implementing administrative tools and systems.

Qualifications:

• Education:
  • High school diploma or equivalent required; Associate’s or Bachelor’s degree in Business Administration, Management, or related field preferred.
• Experience:
  • 2+ years of experience in account administration, customer service, or a related administrative role.
  • Experience in the HVAC industry or a similar technical field is highly desirable.
• Skills:
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
  • Strong organizational and time-management skills with exceptional attention to detail.
  • Excellent written and verbal communication abilities.
  • Analytical skills to analyze data and prepare detailed reports.
  • Proactive problem-solving aptitude.
• Attributes:
  • Team-oriented with a commitment to collaboration and achieving shared goals.
  • Adaptable and capable of handling multiple tasks in a fast-paced environment.
  • Professional demeanor with a customer-focused mindset.