Retail Manager

Location: Orland Park, IL


  • Achieve personal selling and client engagement goals
  • Oversee all activities necessary to achieve store objectives, including financial targets, client service, human resources management, operational controls, payroll, and operating expenses while enhancing associate and client engagement
  • Supervise the arrangement of merchandise on counters or tables for effective sales promotion
  • Manage the gallery and its team members in a professional and inclusive manner, adhering to Human Resource standards outlined in company policies, procedures, standards, and guidelines
  • Directly supervise part-time sales employees, conducting performance discussions, setting clear objectives, and holding associates accountable to goals
  • Coordinate and execute various events to achieve financial goals, including Owner's Classes, clubs, demos, Creative Classes, and freelance educator events
  • Provide excellent customer service and innovate to attract and retain customers, demonstrating the ability to serve as a role model and prioritize client satisfaction
  • Recruit, select, develop, and retain a full store team, ensuring individual accountability for performance


  • Creative and passionate with a willingness to share sewing expertise with customers
  • High School diploma or equivalent. Business or Fashion Design/Merchandising degree is a plus!
  • At least one year of successful retail experience with a track record of closing sales. Ability to forecast and analyze business trends, and effectively manage payroll expense
  • Thorough knowledge of our machines and products
  • Ability to thrive in a fast-paced and dynamic retail environment
  • Effective communication skills through multiple forms of technology, including telephone and computer
  • Capable of occasional movement within the office and lifting of products like sewing machines weighing up to 50 pounds
  • Flexible schedule availability, including evenings, holidays, and weekends
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