Retail Operations Manager
Location: Schererville, IN
Job Title: Retail Operations Manager
Location: Schererville, IN
Responsibilities
- Achieve personal selling and client engagement goals
- Oversee all activities necessary to achieve store goals, including financial objectives, client service, human resources management, operational controls, payroll, and operating expenses while driving associate and client engagement
- Manage the setup of advertising displays or arrangements of merchandise on counters or tables to promote sales
- Supervise the gallery and its team members in a professional and inclusive manner, adhering to Human Resource standards
- Directly supervise part-time sales employees, conducting effective performance discussions, setting clear objectives, and holding associates accountable to goals
- Coordinate and execute Owner's Classes, clubs, demos, Creative Classes, and freelance educator events to achieve financial goals
- Provide excellent customer service and innovate to obtain and retain customers, serving as a role model and prioritizing the client
- Recruit, select, develop, and retain full store team and hold individuals accountable for performance
Qualifications
- Creativity and passion with a willingness to share sewing expertise with customers
- High School diploma or equivalent, degree in Business or Fashion Design/Merchandising is a plus
- One or more years of retail experience with a demonstrated success in closing sales, ability to forecast and analyze business trends, and manage payroll expense to maximize store performance
- Direct knowledge of our machines and products
- Ability to work in a fast-paced and ever-changing retail environment
- Effective communication skills with employees through multiple forms of technology
- Physical ability to move about inside the office and handle products like sewing machines weighing up to 50 pounds
- Flexibility to work a schedule that includes evening, holiday, and weekend shifts