Retail Operations Manager

Location: Schererville, IN

Job Title: Retail Operations Manager

Location: Schererville, IN


  • Achieve personal selling and client engagement goals
  • Oversee all activities necessary to achieve store goals, including financial objectives, client service, human resources management, operational controls, payroll, and operating expenses while driving associate and client engagement
  • Manage the setup of advertising displays or arrangements of merchandise on counters or tables to promote sales
  • Supervise the gallery and its team members in a professional and inclusive manner, adhering to Human Resource standards
  • Directly supervise part-time sales employees, conducting effective performance discussions, setting clear objectives, and holding associates accountable to goals
  • Coordinate and execute Owner's Classes, clubs, demos, Creative Classes, and freelance educator events to achieve financial goals
  • Provide excellent customer service and innovate to obtain and retain customers, serving as a role model and prioritizing the client
  • Recruit, select, develop, and retain full store team and hold individuals accountable for performance


  • Creativity and passion with a willingness to share sewing expertise with customers
  • High School diploma or equivalent, degree in Business or Fashion Design/Merchandising is a plus
  • One or more years of retail experience with a demonstrated success in closing sales, ability to forecast and analyze business trends, and manage payroll expense to maximize store performance
  • Direct knowledge of our machines and products
  • Ability to work in a fast-paced and ever-changing retail environment
  • Effective communication skills with employees through multiple forms of technology
  • Physical ability to move about inside the office and handle products like sewing machines weighing up to 50 pounds
  • Flexibility to work a schedule that includes evening, holiday, and weekend shifts
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