Retail Supervisor
Location: Orem, UT
Responsibilities
- Accomplish personal sales goals and engage clients
- Oversee all activities necessary to achieve store objectives, including financial targets, client service, human resources management, operational controls, payroll, and operating expenses, while fostering both associate and client engagement
- Supervise the arrangement of advertising displays or merchandise on counters or tables to boost sales
- Lead the gallery and its team members in a professional and inclusive manner, adhering to Human Resource standards outlined in company policies, procedures, standards, and guidelines
- Directly manage part-time sales employees, conducting effective performance discussions and setting clear objectives to ensure accountability to goals
- Coordinate and execute Owner's Classes, clubs, demos, Creative Classes, and freelance educator events to achieve financial targets
- Deliver excellent customer service and devise innovative strategies to acquire and retain customers, serving as a role model and prioritizing client satisfaction
- Recruit, select, develop, and retain a full store team, holding individuals accountable for their performance
- Demonstrate creativity and passion for sharing sewing expertise with customers
- High School diploma or equivalent, with a degree in Business or Fashion Design/Merchandising considered a plus
- At least one year of successful retail experience, with the ability to forecast and analyze business trends and effectively manage payroll expenses to optimize store performance
- Thorough knowledge of our machines and products
- Ability to thrive in a fast-paced and dynamic retail environment
- Proficient in communicating with employees through various forms of technology, including telephone and computer
- Ability to occasionally move within the office to access file cabinets, meeting rooms, and copier/printer, and remain stationary for 50% of the time
- Capable of retrieving or repositioning products such as sewing machines weighing up to 50 pounds
- Flexible schedule availability, including evening, holiday, and weekend shifts, to accommodate business needs