Retail Supervisor

Location: Orem, UT
  • Accomplish personal sales goals and engage clients
  • Oversee all activities necessary to achieve store objectives, including financial targets, client service, human resources management, operational controls, payroll, and operating expenses, while fostering both associate and client engagement
  • Supervise the arrangement of advertising displays or merchandise on counters or tables to boost sales
  • Lead the gallery and its team members in a professional and inclusive manner, adhering to Human Resource standards outlined in company policies, procedures, standards, and guidelines
  • Directly manage part-time sales employees, conducting effective performance discussions and setting clear objectives to ensure accountability to goals
  • Coordinate and execute Owner's Classes, clubs, demos, Creative Classes, and freelance educator events to achieve financial targets
  • Deliver excellent customer service and devise innovative strategies to acquire and retain customers, serving as a role model and prioritizing client satisfaction
  • Recruit, select, develop, and retain a full store team, holding individuals accountable for their performance
  • Demonstrate creativity and passion for sharing sewing expertise with customers
  • High School diploma or equivalent, with a degree in Business or Fashion Design/Merchandising considered a plus
  • At least one year of successful retail experience, with the ability to forecast and analyze business trends and effectively manage payroll expenses to optimize store performance
  • Thorough knowledge of our machines and products
  • Ability to thrive in a fast-paced and dynamic retail environment
  • Proficient in communicating with employees through various forms of technology, including telephone and computer
  • Ability to occasionally move within the office to access file cabinets, meeting rooms, and copier/printer, and remain stationary for 50% of the time
  • Capable of retrieving or repositioning products such as sewing machines weighing up to 50 pounds
  • Flexible schedule availability, including evening, holiday, and weekend shifts, to accommodate business needs
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