Retail Director

Location: Maple Grove, MN


  • Achieve personal selling and client engagement goals
  • Oversee all activities necessary to achieve store goals, including financial objectives, client service, human resources management, operational controls, payroll, and operating expenses, while promoting associate and client engagement
  • Coordinate the setup of advertising displays and merchandise arrangements to drive sales
  • Manage the gallery and its team members in a professional and inclusive manner, adhering to Human Resource standards as outlined in company policies and guidelines
  • Directly supervise part-time sales employees, conducting effective performance discussions, setting objectives, and holding associates accountable to goals
  • Coordinate and execute various events and classes to achieve financial goals, such as Owner's Classes, clubs, demos, Creative Classes, and freelance educator events
  • Provide excellent customer service, prioritize the client's needs, and innovate to obtain and retain customers
  • Recruit, select, develop, and retain a full store team, holding individuals accountable for their performance


  • Creativity and passion with a willingness to share sewing expertise with customers
  • High school diploma or equivalent, with a degree in Business or Fashion Design/Merchandising as a plus
  • At least one year of retail experience with a proven record of closing sales and managing business trends
  • Direct knowledge of our machines and products
  • Ability to thrive in a fast-paced and dynamic retail environment
  • Excellent communication skills through various forms of technology
  • Physical ability to move around the office and lift up to 50 pounds
  • Flexibility to work a schedule that may include evening, holiday, and weekend shifts
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