Retail Store Supervisor

Location: Norwell, MA

We are seeking a Retail Store Supervisor to join our team in Norwell, MA. As the leader of our retail store, you will play a vital role in creating a positive and team-oriented culture. This position requires someone with a strong background in management and operations, who understands the value of hard work and exceptional customer service. Additionally, a love for dogs is a must - and if you successfully complete our training program, you can even bring your own dog to work!

What we offer:

  • Every day is bring your dog to work day!
  • Education in basic dog obedience and training
  • Fun, dynamic team culture
  • Career progression based on performance
  • Additional certification programs available
  • Competitive wages with flexible scheduling
  • Paid time off, medical benefits, and company incentives

Now that we've covered the fun stuff, let's talk about what you can bring to our team:

Team Management:

  • Create and manage staffing schedules
  • Conduct performance reviews and provide positive feedback
  • Ensure all employees are onboarded and properly trained

The guiding principles we live by are:

  • We love life unconditionally like a dog
  • We stay loyal to our pack
  • We chase the highest standards of safety
  • We play to our fullest potential
  • We treat every day like it's the most exciting day ever

In addition to team management, you will also be responsible for:

  • Maintaining a clean and safe environment for our furry friends
  • Managing inventory of cleaning, dog, and first aid supplies
  • Proactively addressing behavior issues with dogs

Financial and Administrative:

  • Manage groomers and ensure quality control
  • Utilize training opportunities for the team
  • Control expenses within budgetary constraints
  • Develop team in up-selling and revenue growth
  • Communicate concerns or needs to the District Manager
  • Ensure high standards of quality care

Customer Service & Presentation:

  • Maintain a professional and organized front desk
  • Set an example for the team in customer service
  • Keep team members engaged in their duties
  • Achieve high customer review ratings

Join our team, enjoy working with your colleagues, grow professionally, and reach your fullest potential!

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