Retail Supervisor

Location: Charlotte, NC


  • Achieve personal selling and client engagement goals
  • Oversee all activities necessary to achieve store goals, including financial targets, client service, human resources management, operational controls, payroll, and operating expenses, while fostering associate and client engagement
  • Supervise the setup of advertising displays or arrangement of merchandise on counters or tables to drive sales
  • Manage the gallery and its team members professionally and inclusively, adhering to Human Resource standards outlined in company policies, procedures, standards, and guidelines
  • Directly supervise part-time sales employees, conduct effective performance discussions, set clear objectives, and hold associates accountable for goals
  • Coordinate and execute various events to achieve financial goals, such as Owner's Classes, clubs, demos, Creative Classes, and freelance educator events
  • Provide excellent customer service, innovate to acquire and retain customers, and serve as a role model to prioritize client satisfaction
  • Recruit, select, develop, and retain a full store team, and ensure individual accountability for performance


  • Creativity and passion for sharing sewing expertise with customers
  • High School diploma or equivalent. A degree in Business or Fashion Design/Merchandising is a plus!
  • One or more years of retail experience with a proven track record in closing sales, ability to forecast and analyze business trends, and manage payroll expenses to maximize store performance
  • Direct knowledge of our machines and products
  • Ability to thrive in a fast-paced and constantly changing retail environment
  • Effective communication skills through various forms of technology, including telephone and computer
  • Ability to move about the office and retrieve or reposition products like sewing machines weighing up to 50 pounds
  • Flexibility to work a schedule that meets business needs, including evening, holiday, and weekend shifts
Back to Jobs

  • Max. file size: 300 MB.
Share this job Posting: