Careers

Responsibilities

• Achieve personal selling and client engagement goals
• Oversee all activities necessary to achieve store goals, including financial targets, client service, human resources management, operational controls, payroll, and operating expenses, while fostering associate and client engagement
• Supervise the setup of advertising displays or arrangement of merchandise on counters or tables to drive sales
• Manage the gallery and its team members professionally and inclusively, adhering to Human Resource standards outlined in company policies, procedures, standards, and guidelines
• Directly supervise part-time sales employees, conduct effective performance discussions, set clear objectives, and hold associates accountable for goals
• Coordinate and execute various events to achieve financial goals, such as Owner's Classes, clubs, demos, Creative Classes, and freelance educator events
• Provide excellent customer service, innovate to acquire and retain customers, and serve as a role model to prioritize client satisfaction
• Recruit, select, develop, and retain a full store team, and ensure individual accountability for performance

Qualifications

• Creativity and passion for sharing sewing expertise with customers
• High School diploma or equivalent. A degree in Business or Fashion Design/Merchandising is a plus!
• One or more years of retail experience with a proven track record in closing sales, ability to forecast and analyze business trends, and manage payroll expenses to maximize store performance
• Direct knowledge of our machines and products
• Ability to thrive in a fast-paced and constantly changing retail environment
• Effective communication skills through various forms of technology, including telephone and computer
• Ability to move about the office and retrieve or reposition products like sewing machines weighing up to 50 pounds
• Flexibility to work a schedule that meets business needs, including evening, holiday, and weekend shifts