Retail Operations Supervisor
Location: Santa Clarita, CA
Responsibilities
- Achieve personal selling and client engagement goals
- Oversee all activities necessary to achieve store goals, including financial objectives, client service, human resources management, operational controls, payroll, and operating expenses while driving associate and client engagement
- Supervise the arrangement of advertising displays and merchandise to promote sales
- Manage the gallery and its team members in a professional and inclusive manner, adhering to Human Resource standards
- Directly supervise part-time sales employees, conducting performance discussions and setting clear objectives
- Coordinate and execute various customer events and classes to achieve financial goals
- Provide excellent customer service, demonstrating the ability to function as a role model
- Recruit, select, develop, and retain the full store team, holding individuals accountable for performance
Qualifications
- Creativity and passion with a willingness to share sewing expertise with customers
- High School diploma or equivalent, with a degree in Business or Fashion Design/Merchandising being a plus
- At least one year of retail experience with a demonstrated success in closing sales
- Direct knowledge of our machines and products
- Ability to work in a fast-paced and ever-changing retail environment
- Effective communication skills through multiple forms of technology
- Physical ability to occasionally move about the office and handle products weighing up to 50 pounds
- Flexibility to work evening, holiday, and weekend shifts