Retail Operations Supervisor

Location: Santa Clarita, CA


  • Achieve personal selling and client engagement goals
  • Oversee all activities necessary to achieve store goals, including financial objectives, client service, human resources management, operational controls, payroll, and operating expenses while driving associate and client engagement
  • Supervise the arrangement of advertising displays and merchandise to promote sales
  • Manage the gallery and its team members in a professional and inclusive manner, adhering to Human Resource standards
  • Directly supervise part-time sales employees, conducting performance discussions and setting clear objectives
  • Coordinate and execute various customer events and classes to achieve financial goals
  • Provide excellent customer service, demonstrating the ability to function as a role model
  • Recruit, select, develop, and retain the full store team, holding individuals accountable for performance


  • Creativity and passion with a willingness to share sewing expertise with customers
  • High School diploma or equivalent, with a degree in Business or Fashion Design/Merchandising being a plus
  • At least one year of retail experience with a demonstrated success in closing sales
  • Direct knowledge of our machines and products
  • Ability to work in a fast-paced and ever-changing retail environment
  • Effective communication skills through multiple forms of technology
  • Physical ability to occasionally move about the office and handle products weighing up to 50 pounds
  • Flexibility to work evening, holiday, and weekend shifts
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