Collections Supervisor

Location: Portsmouth, NH


Our client, located in Portsmouth, NH, is a well-established and highly regarded company in their industry. With over 250 years of experience, they are known for their exceptional quality and innovative products. The company has a workforce of over 3,000 employees spread across 12 locations.

We offer a competitive salary along with bonus opportunities, a 401k match, excellent benefits, employee discount, and room for growth. This position requires working in the office.


As a Collections Supervisor, you will be responsible for overseeing the collections of overdue accounts and assessing credit risks.


  • Supervise a team of two credit analysts.
  • Monitor accounts receivable aging reports for key accounts and ensure timely collection of assigned accounts to reduce past-due and bad debt exposures.
  • Handle day-to-day activities in a fast-paced environment, including reviewing daily order hold reports, performing account reconciliations, and conducting related collection activities.
  • Establish and maintain strong working relationships with customers, sales teams, operations, and other departments to resolve billing, credit, and collection issues.
  • Initiate credit memos for shortages, pricing, discounts, freight, and policy matters.
  • Review credit applications, including risk analysis, to determine credit limits.
  • Review customer financial statements, bank and trade references, and DNB & Creditntell reports.
  • Prepare proposals for third-party agency placement and/or bad debt write-off.
  • Regularly review progress and resolutions of issues with the credit and collections manager, ensuring adherence to policies and procedures.


  • Bachelor’s degree in business.
  • 7-10+ years of relevant supervisory experience required.
  • Experience working for a product company highly desired.
  • Professional candidate with strong collections background, customer service/retention mindset, and excellent negotiation skills. B2B experience is a PLUS!
  • Familiarity and/or working knowledge of US Government sites for invoice and payment acknowledgments.
  • Strong analytical, problem-solving, and decision-making skills.
  • Proficiency with Microsoft Office, including Word, Outlook, Excel (VLOOKUP and Pivot tables), and Oracle.
  • Ability to work independently and in a team-oriented environment.
  • Detail-oriented with the ability to multitask.
  • Local to the Portsmouth, NH area or willing to relocate at your own expense.
  • Must be a US Citizen.

Our client is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

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